Industry: Global Service Conglomerate
Problem Statement
Organizations face a significant challenge when stakeholders, particularly those without extensive technical expertise, attempt to retrieve specific information such as attrition numbers or headcount for a particular department from the database.
To solve this, the client was looking for a solution based out of Generative AI/LLM that can help even non-technical stakeholders to get their queries answer without being time-consuming, technical, and error prone. This would also help save valuable time of technical personnel reducing inefficiencies and disruptions.
Challenges Faced
Due to the multifaceted nature of this process, retrieving data from a database from the end user usually meets with some challenges like:
- Need to understand the complex database schema
- Knowing how to join multiple tables to retrieve relevant data
- Writing SQL queries to extract the desired information
- Lack of time from limited technical personnel
Solution Areas
We leveraged the natural language processing capabilities of Generative AI/LLM tools to create a tool that not only understands the prompts by the end user but also generates the right result. Some of the key feature areas of the solution are:
- Direct integration into MS Teams making it simple and versatile in usage
- Generated data, tables, and plots in real-time in accordance with the user query
- Takes advantage of the better privacy and security protections included in API offerings (as compared to the end-user applications)
Architecting with the Best Tech Stack
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